Why You Should Attend This Course

Release, Control & Validation (RCV) represents the capability of a set of core ITIL V3 processes to properly plan for service transition; assess changes; build, test and deploy releases; validate changes before they go into production; evaluate the changes once they are in operation to ensure that the benefits have been realized while minimizing adverse effects.

Additionally, the organization will be able to transfer the right level of knowledge to the right people, through an effective and efficient Configuration and Knowledge Management systems.

This course provides critical learning points for IT staff looking to acquire specific knowledge about ITIL terminology, organizational structures, roles, functions and process activities related to RCV. By understanding the implementation considerations for RCV, IT staff will be better equipped to fulfill the transitional capabilities and competencies required to support the entire Service Lifecycle approach.

This course also prepares participants for the examination leading to the ITIL Intermediate Certificate: Release, Control & Validation.The course material and associated exam is based on industry practices in Service Management and strategy as documented in ITIL V3’s Service Transition and Service Operation books.

What You Will Learn

• Service Management as a practice and how it creates business value
• In-depth review of ITIL V3’s primary RCV processes, and their associated activities, functions, roles, responsibilities, challenges, risks and critical success factors, including:

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  • Change Management: The process that realizes successful service transition
  • Service Validation & Testing: The process that ensures the integrity and the quality of service transition
  • Release & Deployment Management: The process that ensures the proper building, testing and deploying of a release
  • Service Asset & Configuration Management: The process that monitors the state of service transition
  • Request Fulfillment: The process that ensures the effective and expedient fulfillment of service requests and provides a standard for evaluation
  • Evaluation: The process that considers whether the performance and value of a service is acceptable
  • Knowledge Management: The process that enhances the ongoing management decision support and service delivery capability

• Technology and implementation considerations for RCV processes

Who Should Attend

• Individuals who have attained the ITIL V3-based Foundations Certificate in IT Service Management and who wish to advance to higher level ITIL certifications
• Individuals involved in the RCV processes and functions identified above, and who require a deep understanding of how they may be used to enhance the quality of IT service support within an organization
• IT professionals working within an organization that has adopted ITIL and who need to be informed about and thereafter contribute to an ongoing service improvement program

Duration

5 days; includes a 90-minute exam, scheduled on the last day of the course, consisting of eight (8) multiple choice, scenario-based, gradient scored questions.

You must achieve a passing mark of 70% to receive your certificate.