Does your IT organisation understand the issues which directly affect the business, and the financial implications of not being able to trade? Do the IT and business managers have formal processes and channels through which to communicate and liaise when these issues arise? Do the IT departmental teams understand what the IT management understands about the business and what it takes to keep it running?

If you answered yes to all of these questions you probably already have 100% availability, formal processes in place and customers who are raving fans. In which case, this simulation is not for you.

If however you are experiencing the stress of managing and working in a dynamic environment, trying to meet the ever changing demands of the business, whilst simultaneously achieving service targets with increasing budget constraints – this exercise may prove to be a very useful experience.

PolestarTM – ITSM Business Simulation