ITIL V3 Certification Courses

• ITIL V3 Foundations, 3 days
• ITIL Intermediate: Operational Support & Analysis, 5 days
• ITIL Intermediate: Release, Control & Validation, 5 days
• ITIL Intermediate: Service Offerings & Agreements, 5 days
• ITIL Intermediate: Planning, Protection & Optimisation, 5 days
• ITIL Intermediate: Continual Service Improvement, 4 days
• ITIL Intermediate: Service Operation, 5 days
• ITIL Intermediate: Service Transition, 5 days
• V2-V3 Service Manager Bridging Course, 5 days

Supplementary Courses

• How To Use ITIL V3 In IT Operations, 2 days
• COBIT® Foundations, 3 days
• ISO/IEC 20000 Essentials, 3 days
• Software Asset Management Essentials, 3 days
• ITIL Service Management Overview, 1/2 day
• Polestar™ – ITSM Business Simulation, 1 day
• How To Define & Implement Processes According To ITIL Best Practices, 3 days
• How To Create A CMDB According To ITIL Best Practices, 2 days
• How To Create A Service Catalog According To ITIL Best Practices, 2 days