Since 1989, HDI has trained IT service and support professionals from 90% of the Fortune 500 companies giving them the skills needed to provide excellent service, increase productivity and profitability, and decrease company costs.

As the world’s largest membership association for IT service and support professionals, HDI focuses on industry best practices, develops certification and training programs based on internationally-recognized standards, and provides members with valuable industry resources and events.

Normacom d.o.o. together with its partners provides constant and quick access to information and high level of productivity and efficiency which results in achievement of strategic goals of its customers and business partners. We are exclusive representative for HDI on East European markets. With us you can achieve your goals.

Course Catalog

• Customer Service Representative,
• Support Center Analyst,
• Desktop Support Technician,
• Support Center Team Lead,
• Support Center Manager,
• Support Center Director,
• Knowledge Management Foundations,
• Support Center Metrics and Measurments,
• Building Your Service Catalog.