By using the principles of ITIL good practices we provide comprehensive solutions, from initial assessments of maturity status of your organization to supporting strategic planning of implementing individual processes and their constant improvement. All necessary steps of the implementation projects are done with our experienced consultants, who provide mentoring and coaching to your employees.

In the field of consulting and implementation of ITIL good practices and ISO20000 standard in the customer business environment we are working closely with the company Pink Elephant, which is one of the leading organizations in the field of IT Service Management on a global level. Normacom d.o.o. has the exclusive right for representing Pink Elephant in the markets of Eastern Europe. Pink Elephant is a UK company which is best known for:

• They were the first to use the CMM (Capacity maturity model) for evaluating the state of ITIL processes in our customers and partners organizations,
• They established PinkVERIFY program, which is an independent certification program for assessing the suitability of ITIL tools to support the ITIL processes of organizations,
• They are one of the founding members of IT Service Management Forum's (now called itSMF), which is the global association of IT Service Management professionals,
•  As a long-standing partner with Pink Elephant, Normacom offers various and comprehensive business services alone or in cooperation with the partner company.

Normacom d.o.o. is the exclusive representative for HDI in the markets of Eastern Europe. HDI is the leading global organization for the IT support industry.

Using the HDI best practices we provide quality solutions to your organization and your staff. We are customer orientated and committed to quality service delivery methods. We are introducing HDI best practices for the purpose of implementing individual applications, the management of various organizational units and for comparison of your support center to average industry standards and also to upgrade existent ITIL practices. Together with HDI our company provides:

• Mutual cooperation and exchange of information between more than 7500 members worldwide,
• Access to publications, specific industrial reports and comparative tools, so you'll always be in step with the latest trends and practices of various industries,
• Internationally recognized standards designed for standardized education and certification, both in the form of classroom courses as well as on-line courses.